What to expect on the day of your new Intralace System

So you’ve had your consultation and you’ve booked your new Intralace appointment. Of course you will wonder how it all works and probably be a little nervous. The first appointment is a long day and although we just need you to sit in the chair while we do all the work, you will be tired, exhausted almost, and we understand that comes from the anxiety often associated with the first appointment and the expectation of having beautiful hair again.

Be assured you are in safe hands! You are our guest for the day and we will guide you every step of the way. This is an outline of what to expect and what you need to know.

Arrival and Guests

London front door
Front door of our London studio

We need you to arrive bright and early at 9.30am. That allows the procedure to be relaxed and everything to run smoothly.

Can I bring a friend for support?

By all means bring a friend but they are only allowed in the waiting rooms. Our main Studio areas are for staff and clients only; guests are not permitted in the studios as we have to respect the privacy of our other clients. The exception to this would be where the client is under the age of 16 – they are welcome to have an adult sit with them in the main studio. Our studios are open plan but you can request screens if you would like more privacy.

Space in the waiting rooms is rather restricted at some of our premises, so you may want to mention to your guests that you will be with us for most of the day (usually around 8 hours!) so it’s often a good idea for them to go shopping, visit museums, etc. and return at intervals.

Who’ll be looking after you?

A team of two technicians will be looking after you for the day. At the beginning of your appointment a Studio Manager will come and see you and also a colour technician and stylist will consult with you. Some clients are clear about their colour choices for their new hair but others need some guidance so we can help you with that. If you want your own hair coloured then please contact us prior to your new Intralace appointments so that we can explain what needs to be done (there is a skin test which is compulsory).

Likewise, a stylist is on hand to help with what would suit you if you don’t have something specifically in mind (some people bring photos of styles that they like). There are numerous hair style magazines scattered throughout the studios so you may find inspiration from them, but if not don’t worry, we have experts on hand to help you decide!

Refreshments

We serve a selection of Teas, Coffee’s, Smoothies and soft drinks throughout the day, we also serve Red or White Wine (not available at all Studios) and these refreshments are all complimentary. We also have to hand a selection of menus from local restaurants so when it comes to lunch time you can let us know what you would like and we can organise that for you. The choices include luxury sandwiches, baked potatoes, pasta and salads. Your team will need to have their lunch so this is also the perfect time for you to eat.

Passing the time during your appointment

The daily papers, numerous magazines and a choice of DVD’s are available to you throughout the day but of course you may choose to bring a good book with you to help pass the time. Laptops are also available (not at all Studios) so just ask your team if you would like to check your email or access the internet etc.

What happens during your appointment?

Manchester studio
Manchester studio area

The initial application of the Intralace System takes many hours in order to achieve the best possible results. You’ll probably be very interested in it to begin with but as time passes you’ll probably find that the detail becomes less fascinating.

We start by shaping the mesh over the areas of concern. Your own hair is then gently retrieved through the material mesh. Once the mesh is in place we can then start to add the new hair to the mesh, building it up to achieve the intended effect.

Styling

The hair that we use is quite long (approx 16 inches unless you have requested Virgin Russian hair or specially ordered longer hair) so you may wonder about there seeming to be lots of it. However this is to allow plenty of scope for styling – it then needs to be cut and styled to suit you.

Your stylist will guide you on what is most suited to you. It can sometimes be difficult to envisage the possibilities if you’ve got used to having thin hair, but if you are still undecided about your finished style then remember we can tweak it when you return for your first wash and aftercare (normally 1 to 5 days later).

We use real hair for the Intralace system which means you can treat it like your own hair. We will talk you through how to care for your new hair and also demonstrate this in detail at your first wash appointment.

We understand this is a big day for you and some people may find it takes them a few days to adjust but be prepared to get lots of compliments on your new look!   You will be leaving the Studio with a fabulous new head of hair and remember we are here to advise and support you as much as possible.

Departure

Please allow lots of time to get to the train Station or airport as having to rush for a train or plane will really add pressure to your appointment. We recommend that you call us prior to arranging your travel so that we can give you a realistic finish time.

A final word before your first appointment

We really want you to enjoy your new hair and your overall experience with us. Please do not hesitate to contact us via phone or email if there is ever anything you need. We look forward to taking care of you and returning your hair to its full glory.

Increasing media interest in our work

Now magazine article
One of our clients
featured in Now magazine

In recent years there has been more and more interest from the Media about the work done by Lucinda Ellery. We’ve had numerous articles written about us in newspapers and magazines from The Times to Woman’s Own, Now and New!, and some of our clients have also been featured on some very popular TV shows including 10 Years Younger, This Morning, Daybreak and Radio 4’s Woman hour.

(You can see and watch many of these on our Press Articles pages  and our Videos pages )

Press Features

We have a PR Company (Instinct PR) and they are always actively looking for new recruits for our model register.  They look for clients of all ages with different types of hair thinning or hair loss.  When we do get enquiries from the Press they tend to be very specific about what they want, so for example they will specify an age range and a specific hair loss type.  We then look at our Model Register and approach the client that best fits the brief.

Andrea Maylor is a senior account executive at Instinct PR and regularly coordinates with journalists and Lucinda Ellery clients to help make these great articles happen.  Andrea says:

‘Once you become a client of Lucinda Ellery – you never want to leave! She is the ultimate fairy godmother and through all her hard work she has helped thousands of women who suffer with all forms of hair loss. By signing up to the model registry, you can help us to raise awareness of the work Lucinda and her team does. Lucinda adores helping and supporting all her clients but there are so many women who suffer with hair loss across the world that she can also help who have no idea the studios even exist! Not only do you help us to spread the word, you’ll also get to attend a glamorous photoshoot and have a make-over and some pampering!’

What we need you to do

a-before-after
before and after photos

We always need “before” and “after” images so this would naturally mean using images of you before you had your hair done with us and then after you’ve had your hair done.   As you know we take photos of you at some of your appointments so these photos can be used for your “before” photos.

Our PR Company would initially contact you and ask you a series of questions which allows them to build a profile on you.  If you were selected to be part of a press feature then a journalist would contact you to interview you.    Some publications will arrange a professional photo shoot.  We recently did an article with the Daily Express and they provided a make up artist, clothes and even shoes!!  Needless to say our client really enjoyed the experience. Other publications are happy to use the “after” pictures we have on file or where appropriate we may organise a professional photographer to come to the studio to take photos of you.

If you are selected to be part of a TV show then a member of the Lucinda Ellery team or a member of our PR team would accompany you and fully brief you on what to expect during the interview.

What you get in return

One client even made the front cover of Essentials
One client even
made the front cover
of Essentials

If your story is published then we will add a credit to your Lucinda Ellery Account.  This amount can then be used towards your future appointments with us.  The credit amount varies depending on the publication and the size of the article but the amount is always agreed with you before any interview takes place.  Likewise with a television piece, we would agree everything before it goes ahead.

If the publication decide to organise a photo shoot then this would be a great experience – you would be the centre of attention!!

In-house marketing

Client R appears in our galleries
Client R appears
in our galleries

We sometimes have opportunities for our own in-house modelling. We like to keep our websites updated so we are always looking for new images to add to our galleries.  Last year we added some client testimonial videos to our websites and these have proved to be extremely helpful for clients that are enquiring about our services. We hope to organise additional videos this year so do let us know if you would be interested in taking part. You can email us on press@lucindaellery.com.

You can see examples of before and after images on our Intralace System gallery.  We’re also looking for models for our Medi connections, Intralace Minima and Intralace Freewear.

Your Choice

We understand that not all clients are comfortable having their photos or stories published, so there’s absolutely no pressure to take part, but many clients are happy to do this so if you would like join our model register then simply email your name and contact number to press@lucindaellery.com. Some clients have described the experience as liberating!  Most opportunities are suitable for existing Lucinda Ellery clients but sometimes there is an opportunity to involve a new client so please do get in touch to register your interest.

Some Basic Facts

Trichotillomania is a condition where someone has the irresistible urge to pull their own hair out.  It affects up to 2% of the population and is more common in females.   It is also known as TTM, Trich or Tricho.

What are the signs?

One of our clients with TTM
One of our clients with TTM

Hair pulling commonly starts at the ages of 12 or 13 and can coincide with puberty.  There are varying degrees of severity.  The most common areas to pull from are behind the ears and the crown or top of the scalp.  Some people will continuously pull from the same areas and others will move around the scalp.

Visible hair loss is inevitable from repeated pulling but people with Trich tend to become masters at disguising it by having their hair in a certain style or by using make up to cover the patches. However it’s very hard to manage the pulling without proper support, so in many cases the area of pulling can increase dramatically over a period of time.

Varying degrees of severity of TTM

Everyone is different – some pull regularly every day while others may have longer spells between pulling. Some pull from specific areas and if done frequently this can lead to a completely bare patch in one place while the rest of the head is unaffected. Some start in one place and gradually work outwards so that a larger and larger area becomes sparse, or in extreme cases, bare. The more intense the pulling the more likely that permanent damage can be done. While the scalp is the most common place, there are some who pull from their eyebrows and eyelashes – either instead of or as well as the scalp.

Awareness – public and professional

For a long time, little was known about TTM and finding out about it was difficult. Most people hadn’t heard of it, even doctors, and many sufferers thought themselves unique. Thankfully in recent years there has been much more information available and more and more people are aware of it.

It is often grouped with Obsessive Compulsive Disorders, though experts still argue about that. The medical profession in general seem to have a better awareness and understanding. There are now forums on the internet offering information and advice, and many sufferers are posting videos on sites like Youtube where they describe their condition and the ups and down of fighting it.  It has been written about in various magazines and newspapers and has been featured on TV shows like This Morning and Embarrassing Illness.

However despite this increased awareness,such is the isolating effect of it that most people with Trich are really shocked to discover that they are not the only one suffering from this condition, and are often very surprised to find out that it actually has a name.

There is unfortunately a degree of secrecy with trichotillomania – people are too embarrassed to mention it to anyone else and their friends or family may just assume that they have alopecia.  It’s rare for someone to openly discuss their hair pulling. We’re frequently told by new clients that we are the first people they’ve ever talked to about it, and that step alone is often a source of relief to them.

Article in New magazine about two of our clients
Article in New magazine about two of our clients

When, Where and Why?

It is usually more likely that the hair pulling happens in private –  so either in the privacy of the bedroom when no one else is there or in the bathroom where the door can be locked.  People with trich will often say that they find themselves in a trance-like state where they have spent possibly a number of hours pulling their hair out without even realising. Sometimes this happens when they’ve been reading or studying, and they only become aware of it when they see a clump of hair next to them.

They may say that it is comforting – there is a release of stress when the hair is pulled.  Though it doesn’t necessarily happen only when you are stressed or unhappy – it can also happen when you are feeling quite relaxed – but the feelings post-pulling are always very negative.  You don’t want to do it but you just can’t stop.

In some cases there is an underlying problem that triggers the first pulling event – emotional problems with family such as a death or a divorce, or problems at school or work are often mentioned – but in others there is no obvious cause. But once started the urge to pull again becomes irresistible.

Having a ongoing bad hair day

Having trich tends to really rule your day.  You’ll have to spend a considerable amount of time arranging your hair to cover the hair loss, so often clients will mention that they have to get up much earlier than normal so that they have time to do the tedious task of disguising the bare patches.  You will avoid many social situations – sleepovers are difficult and the prospect of that special someone touching your hair can fill you with dread.  Any activity which means getting your hair wet is a big no no.  A simple thing like the subject of hair in conversation can be really difficult.  Some people will even adapt their sense of fashion to accommodate wearing a hat – they don’t really want to wear a baseball cap but they need it to cover the hair loss.

My child has it – What do I do?

If you suspect your child is pulling their hair out then a telling off is not appropriate. They may already want to stop but simply can’t. They need your support and help, both personally and in order to find professional advice.

Try to be aware of how long they are spending alone in their bedroom, perhaps suggest they study or watch TV in the kitchen or sitting room. You may notice that their hands are constantly in their hair so use a distraction to get their hands away from their hair.

If your child is very young and you suspect they are pulling their hair then put some Vaseline in your hands and rub it through their hair.  This makes the hair slippy and very hard to grip on to.

Bear in mind that someone will trich will have mastered how to pull their hair with their nails being a certain length so for example if someone has always had short nails and they are suddenly longer they will find it very difficult to pull the hair. So if appropriate you may want to change their nails.

What can be done to help?

The first thing to realise is that while it can seem impossible to begin with it’s entirely possible for the pulling to be effectively managed and stopped with the right help.

A visit to your GP would be the first step.  Hopefully your GP will be aware of the condition but if not they may take the opportunity to do some research on the subject. If they aren’t aware then ask to be referred to a specialist. Thankfully it’s very rare for a GP not to be sympathetic but if you find it’s dismissed as not being important then don’t be afraid to see another doctor.

Cognitive Behavioural Therapy is commonly reported to greatly help control urges and help with managing TTM. Your GP may refer you to one or you can find one yourself. (You may find www.babcp.com useful for this.)

You should first check that the Therapist sees clients with Trich (some do and some don’t).  A number of sessions with the Therapists would normally be recommended.  The success of any type of treatment will of course be governed to a degree by the attitude of the person with the problem.  If they are willing to be helped then the chances are it will work but if they are not willing then it is unlikely to be successful.

Our own approach

Sufferers who come to us are given a number of techniques including relaxation and distraction, and are offered the chance to take part in a “buddy” system and social support meetings. We’ve also found that our Intralace System can be a valuable tool.

The Intralace has two ways of working for clients with TTM:

  • It will disguise any areas of hair loss – helping the client to look and feel good about themselves
  • It helps as a physical barrier to the pulling site – preventing the hands from reaching the hair roots and gradually breaking the habit of doing so

It is not a cure but it makes access to the areas of pulling very difficult as the scalp is covered with a mesh which in turn is covered with hair. This gives the scalp a chance to recover and for regrowth to occur if there is no permanent damage.

There is a tremendous sense of normality associated with using the system – you have a full head of hair again so it certainly reinstates some of that much-needed self esteem. And that sense of normality coupled with the physical prevention from pulling can give you the space you need to help break the cycle.

Charlotte before having an Intralace fitted
Charlotte before having an Intralace fitted
Charlotte after having an Intralace fitted
Charlotte after having an Intralace fitted

 

Many people with Trichotillomania will say that trying to manage their hair pulling without any support is extremely difficult, but the facts are that many do become “pull free” and move on with their lives – because they found the right help.

It’s best to take control of Trich rather than it controlling you – and asking for help is the first step.

Further information

Our main UK website has further information and videos about Trichotillomania including the Channel 4 documentary, Girls on the Pull.

Hair extensions are more popular than ever thanks to celebrity users including Victoria Beckham, Cheryl Cole and Britney Spears. We would all love the naturally luscious locks of Kate Middleton but more and more of us are now using hair extensions to transform the way our hair looks.  As the name implies, you can use them to extend the length of your hair but, of more relevance to anyone suffering from thinning hair, you can also use them to add volume.

However there are plenty of stories in the press about damage caused by extensions, often with dramatic pictures of celebrities showing bald patches. And particularly anyone who is already suffering from hair loss may be worried by these stories. So what’s the truth of the situation? Lets take it from the beginning.

What are hair extensions? How are they applied?

Hair extensions are lengths of real or synthetic hair that are attached to a person’s own hair to add volume or both volume and length.  The new hair is attached to your own natural strands quite close to the scalp.  There are a number of different systems for attaching them, with varying claims made for each, but the most popular tends to be bonded extensions and that is our preference too – though we use an  adhesive which is softer than most.

Roxanne Pallatt before her extensions
Roxanne Pallatt before her extensions
Roxanne Pallatt after getting extensions
Roxanne Pallatt after getting extensions

 

Will my own hair be safe?

Due largely to the occasional negative press articles, some of which are doubtless caused by journalists trying to drum up celebrity drama stories, some people are cynical how about safe extensions are. There’s no doubt that if they are not applied by a professional who is experienced in using them, and if they are not looked after properly by the wearer, then they can look terrible and sometimes cause damage. But with expertise and if reasonable care is taken then they should be both safe and attractive.

Careful application and maintenance

If you have naturally fine hair then it’s important that your extensions are a suitable weight so that your own hair can support them and so that everything looks natural. A good hair studio should also give you after-care advice on how to look after your new extensions and ensure your own hair stays in good condition. Any hair that is not growing from the root needs some extra tender loving care, so extensions need to be looked after too – using the right shampoo and the right conditioner.

When extensions are applied properly there is virtually no reason why they would damage your hair – many women use extensions to achieve a desired length with no adverse effects whatsoever. Ladies with fine or thinning hair often choose to use extensions to add volume to their hair and this is a useful part of our range of techniques for helping them look their best.

Removal is as important as application

It is just as important that the removal of your extensions is carried out by a professional so that they are carefully and painlessly removed without causing any damage to your own hair. Don’t be afraid to ask about the procedures used for the particular attachment system being recommended.

Where is the best place to go for hair extensions?

It is important to visit a reputable salon and you should be offered a consultation as the vital first step.

In recent years the demand has been mostly for real or human hair as opposed to synthetic. There are different types of real hair that can be offered so it is important to have the opportunity to both see the hair and also to ask questions about the source of it. You will also need to know about costs and the colour options available to you.

Ensure that both you and the salon are aware of the main purpose of the extensions – volume or volume and length – the consultation should confirm how many extensions you would need to add volume to your existing hair style, or how many to add both volume and length.

Enquire about having some “test extensions” applied. The market leaders in hair extensions will normally do this as part of the initial consultation – it is where some (2 or 3) extensions are added to assess if your hair is suitable. This will also allow you to experience how the attachment method feels to you. Do they feel as if they would be comfortable to sleep in? If not then that method may not be suitable for you and you should find an alternative salon.

Be Realistic

There’s no doubt that well-applied and styled extensions can transform your looks, but particularly when using them for the first time it’s advisable to be realistic, or you may be tempted to use too much weight or find that they require too much care. Once you’re comfortable with them and sure of the expertise of the salon applying them then you can start to experiment with more ambitious changes of style.

Perhaps some of the Disney Princesses gave us unrealistic expectations about our hair but having professionally applied extensions does give us more options for looking good!

 

We often get mentions in the press and sometimes in other blogs and many of them are worth reading for the stories of the women being described – these are a few of the recent ones.

Sophie Feels Better

Sophie gives us a little mention in her latest post but that’s not why it’s worth reading. Her blog tells of Sophie’s battle with and recovery from breast cancer. Since she’s Beauty Director at ELLE UK, she’s well qualified to describe the problems of maintaining your appearance during chemotherapy and her posts are both informative and inspiring for anyone going through a similar experience.

The Telegraph

They recently had an article called Why do some women go bald? which mentioned a number of different types of hair loss and featured three women sufferers, including one of our clients, Helen Lewis. Well worth a read to see that you’re not alone and that there are ways of overcoming the problem.

London Beauty Queen

A blog by the lovely Hayley which is mostly to do with the glamour side of hair, though she has interviewed Lucinda about Trichotillomania in the past. Her latest post is a full description of having extensions put in, which may well be interesting for anyone who may be thinking of having it done, whether for hair thinning or just to improve their appearance.

The Metro

Finally Lucinda herself was one of three women featured in a Mother’s Day article about three mums who made a success out of difficult circumstances.

 

Staying positive about your health and your hair

One of the hardest aspects to deal with while undergoing and recovering from Chemotherapy is the effect it has on your hair. While not all chemotherapy drugs make your hair fall out and sometimes the loss is minimal, many women will experience partial or complete hair loss during or immediately after the treatment, and this can be psychologically difficult to handle – especially at a time when you already feel worried and vulnerable.

Fortunately, permanent hair loss following chemotherapy is rare, but seeing your once-flowing locks disappear is a nasty shock and can trigger or exacerbate feelings of depression and a loss of femininity and knowing it’ll probably come back is little consolation at the time.

Why does it occur?

Chemotherapy drugs primarily attack the cancer cells in your body, but they can also affect healthy cells including those in the hair follicles. The healthy cells recover but during the treatment they can’t always function normally and with hair cells this can lead to fragile, thin or shedding hair. It may also affect other types of hair such as your eyebrows and eyelashes.

Is there any way of preventing hair from falling out

The “Cold Cap” treatment can sometimes reduce the amount of hair loss as it protects some of the follicles by preventing the drugs from getting to them by reducing the blood flow to the scalp. However not all cancer types can be treated with the cold cap in place so your Doctor or Chemotherapy nurse will let you know if it is appropriate for you.

It’s normally applied with either a gel-filled cap or a pumped coolant cap, and this has to be worn for a few hours immediately before and during the chemo treatment.

When will it start to go?

If your hair is going to fall out, it usually starts within 2-3 weeks of starting chemotherapy though it can be sooner in some cases. You’ll most likely notice any shedding when you brush or wash your hair or when you wake up in the morning.

Dealing with the impact

It’s difficult to underestimate the impact this has on your emotional well-being and sense of who you are. It can feel like a sign to you and to the rest of the world that you are ill. Hair is so bound up in what it means to be a woman that its loss takes away your sense of femininity. It can also take away your sense of being in control. And the act of worrying about it can then lead to feelings of guilt – “it’s only my hair – I should be worrying about my children or my husband or what will happen if the chemo doesn’t work”.

Everyone will react differently but one of the important keys to handling it successfully is to be prepared and decide at an early stage what you want to do and how you want to look.

Prepare in advance

Rather than letting the effects of the treatment dictate what you do and how you feel it’s often a good idea to take control and approach it on your own terms. Only you can decide the right approach for you and there is no “correct” way to deal with it but here are the three main options.

Out and battling

If you’re the type to take things head-on you may be happy to be up-front about the treatment and choose to show what’s happening to you. Some women even decide to shave off their hair as soon as it starts to fall out.

Open but disguised

If you prefer to disguise the loss in order to look more normal, but are still open about your treatment, then you may decide to wear wigs, scarves or hats. How scarves look will depend on your normal style – if you like a flowing gypsy-style it may be perfect for you – and similarly with hats of whatever style you prefer. It’s about whether you can carry it off and feel comfortable.

Fully disguised

You may however feel that you don’t want to reveal your treatment or maybe even the fact that you have cancer at all – for instance to keep the problem from children or other relatives. If that’s the case then you need a convincing cover.

You may be able to either re-style your hair in advance of chemo to match a wig of your choice – switching over once the hair loss begins so there is no discontinuity, or find a wig that matches your existing hair style. Alternatively you may prefer a more permanent solution and choose to use a hair integration system such as our Intralace System which will disguise the hair loss but also allow your own hair to grow back freely underneath. If you think this is an option you’d like to consider then naturally we’d be pleased to discuss it with you.

The Intralace won’t suit everyone but for some it does have significant advantages. I spoke to a lady recently who said she hadn’t wanted her young children to see her without hair, and she didn’t want to have to remove a scarf or wig at bed time. She told me that she found by having her hair restored through the use of the Intralace System she felt a sense of normality returning – everyone said she looked better so she felt better. She also felt that people treated her differently – they assumed all was well as she looked like her old self.

Getting back to normal afterwards

In most cases the hair fully grows back once the chemotherapy treatment is finished. but sometimes may be a different colour or texture and it can be challenge to wait for it to grow to your preferred length. One of the advantages we find with the Intralace is that your hair can successfully grow back underneath it and after a few months it will reach the stage where the system can just be removed. To help the transition appear natural you may then consider using fine, lightweight extensions until you’re happy with the length and thickness of you own natural hair.

Coping with cancer is one of the hardest things for anyone to deal with and having Chemotherapy for it brings its own challenges. Those ladies who are comfortable managing their hair loss without concealing it should certainly be admired for their bravery, but our hair is embedded in our femininity and so for many women its loss has a profound effect on their emotional health. It’s comforting to know that full regrowth is entirely possible but while you wait there are great options available to temporarily replace your crowning glory and in turn restore your confidence.

– – – –

If you’d like to read more about other women who’ve undergone chemotherapy here are some articles that have appeared in the press about clients of ours. We think they are inspiring and hope you will too.

Lynn Crisp’s story appeared in You magazine when she was a finalist in the YOU/Breast Cancer Care model competition.

Lisa Markwell told Easy Living about her journey to baldness and back.

Joanna Patrick spoke to The Observer Magazine in an article on the many forms of hair loss.